We apologize in advance for any possible delays in communication via mail, phone, or email:
Due to the preventative measures being taken in light of COVID-19, it may take longer than usual to respond to your support request. We apologize for any inconvenience this may cause, and we’ll send you a reply as soon as we can.
Items purchased on our website that are returned with a receipt or proof of purchase within 30 days after delivery will receive a refund or exchange within 7-10 business days. Payments are returned to the payment method used during the time of purchase. Damages to the product other than a manufacturers defect and/or not having a receipt may be denied a refund or exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.
You may notify us of your return via email at info@theopendoorkitchen for a faster refund.
For purchases made through our partner retailers, please refer to their return policy. The Open Door Kitchen honors their retailer’s return and/or exchange policies. Thanks in advance.